Guarantee

iENYRID 12 Month Warranty

All iENYRID products are covered by our manufacturer's one-year all-inclusive warranty to the original owner against all manufacturing defects.

The frame and motor are guaranteed for one year and the battery is guaranteed for 6 months. Other accessories/parts and vulnerable parts are not covered by the warranty, such as the screen, controller and others.

Target audience of the guarantee

All defects related to the quality of items sold directly by iENYRID are covered by an extended warranty.
Quality related warranty claims on purchases made from iENYRID authorized distributors and retailers, such as Walmart and Amazon, etc. are not processed by iENYRID.

Batteries - (6 month warranty)

It is normal for battery capacity to decrease over time. It is excluded from warranty coverage.
Warranty service will not be honored if the damage is man-made.
Warranty service will be honored if the damage is not man-made.

This limited warranty does not cover

Warranty service will not be honored if the damage is man-made.
Warranty service will be honored if the damage is not man-made.
Damage caused by car accidents, water damage and other natural disasters are not covered under warranty.

Claims Process

All claims under this warranty must be made through iENYRID and sent to support@ienyrid.eu . Proof of purchase and photos or videos of the damaged product are required for any warranty claim. Before making a warranty claim, we suggest you contact us at support@ienyrid.eu as there may be a simple solution to your problem. Valid warranty claims will be processed by iENYRID within one year of the original purchase.

iENYRID will not replace any part without first seeing pictures or video of the damaged product. Customers must provide us with proof via email.

Shipping Damage Claims

In rare cases, the received item may be damaged during transportation. In case of shipping damage, please contact support@ienyrid.eu and provide us with photo or video proof.

NOTICE : We will not accept claims for shipping damage more than 7 days after receipt of the products.

Repair service

For repair services, iENYRID will only provide free spare parts.

All free accessories will not participate in replacement or compensation if they cause scratches during transportation.

Limitation of damages

Except to the extent prohibited by applicable law, iENYRID will not be liable for any incidental, indirect, special or consequential damages, including, but not limited to, loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if iENYRID has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Refurbished products

We sell refurbished products here, which are returned products. Returned products are resold after repair.

Please note that refurbished products are products sold at a special price and do not have after-sales service or warranty. If repairs or replacement parts are required after purchase, you are responsible for purchasing the necessary parts.

By purchasing a refurbished product, you agree to the terms of our refurbished product policy.